We've talked a lot about how to get customer feedback and why it matters. And today we will specifically talk about the benefits of feedback from hotel guests .We Surveys Buzz have a variety of effective data collection methods available to help you get started.
For example, a company wants to know how customers feel about its brand and its product. Collecting this data will allow you to decide on the appropriate marketing strategies and even improve the product to the taste of consumers if necessary.
In such a situation, you can use a survey to collect that data from your consumers. Listed below are some of the ways in which you can conduct hotel surveys .
What are the Ways to get Guest Feedback?
According to various opinions, the best way to know the opinion of customers is through surveys. It is said that guests are more likely to answer a survey during check-out or within a few days of their stay, and that both satisfied and dissatisfied guests are equally likely to complete a survey.
This data is important, but now we have to move to the next level: Get guest feedback, here are some ideas.
In such a situation, you can use a survey to collect that data from your consumers. Listed below are some of the ways in which you can conduct hotel surveys .
What are the Ways to get Guest Feedback?
According to various opinions, the best way to know the opinion of customers is through surveys. It is said that guests are more likely to answer a survey during check-out or within a few days of their stay, and that both satisfied and dissatisfied guests are equally likely to complete a survey.
This data is important, but now we have to move to the next level: Get guest feedback, here are some ideas.
- Place a tablet to take a kiosk survey at the front desk, close to where they pay. Ask the front desk staff to invite customers to leave their feedback. With this https://surveysbuzz.com, you can make the survey interactive, which means that the survey will automatically advance to the next page once the current question has been answered.surveysbuzz.com
- Use tablets at the front desk to process check-outs and get feedback from guests. Show the survey automatically once the guest has completed the rest of the check-out process. With the Surveys Buzz App , you can collect feedback in real time, online and offline, and analyze the data later.
- You can also include the link to the opinion poll on a small sheet of paper attached to the receipt given to the guest upon check-out. The sheet could have a QR code and a short, easy-to-remember, branded URL to help customers quickly find the survey online.
- If the customer is unable to complete the survey on departure, a follow-up email can also be sent thanking them for their stay and asking them to complete the survey, but be sure to send the email within two to three days of their departure. You can even automate the process and activate the email as soon as they leave.
Collecting customer feedback in real time is now easier if you use online survey tools or survey software that allows you to collect feedback and measure customer satisfaction and experience using robust analytics to truly become a customer-centric.
If you are thinking of doing market research for hotels , remember that at this post we have various products that will help you what you need.